Money-Back Policy
Introduction
At ShellSecrets, customer satisfaction is our top priority. We offer a Money-Back Policy under specific conditions to ensure a transparent and trustworthy experience for our users. Please read this policy carefully to understand when and how you may be eligible for a refund.
Eligibility for Money-Back Guarantee
Our money-back guarantee applies only under the following conditions:
- Product/Service Not as Described: If the purchased service or digital product does not match the description or deliver the promised value.
- Non-Delivery: If a paid service was not delivered and no alternative resolution was provided.
- Unresolvable Technical Issues: If you experience persistent technical issues that prevent access or proper usage of the product or service, and our team cannot resolve it within a reasonable timeframe.
Requests must be made within 7 days of the purchase date.
Conditions
- Requests must include valid proof of purchase (e.g., receipt or transaction ID).
- Partial refunds may be issued if only part of a service has been used.
- Refunds are not applicable for issues caused by third-party tools or user error.
Exclusions
We do not offer money-back guarantees under the following circumstances:
- Change of mind after purchase
- Failure to read or understand product/service details before buying
- Claims made after the 7-day window
- Custom work or personalized services already delivered
How to Request a Refund
To initiate a money-back request, please email us at [email protected] with:
- Your full name
- Order date and transaction ID
- Reason for the refund request
- Any relevant screenshots or documentation
We aim to respond within 3–5 business days with a resolution.
Changes to This Policy
ShellSecrets reserves the right to amend this Money-Back Policy at any time without prior notice. Any changes will be posted on this page and take effect immediately.
Contact Us
For questions regarding this policy, feel free to contact us at [email protected].
Last updated: 04 Aug 2024