Refund Policy
Introduction
At ShellSecrets, we strive to deliver high-quality content and services. This Refund Policy outlines the circumstances under which refunds may be issued for any purchases or paid services offered through our platform.
Digital Products and Services
Due to the nature of digital content, all sales are considered final once the product has been delivered or accessed. We do not offer refunds for downloadable content, digital products, or subscription-based services unless otherwise stated.
Eligibility for Refunds
Refunds may be granted only under the following conditions:
- Duplicate Payment: If you were charged more than once for the same service or product.
- Technical Issues: If you are unable to access the content due to a technical issue on our side, and we are unable to resolve it within a reasonable timeframe.
- Service Not Delivered: If a promised service was not provided and no alternative solution was offered.
Refund requests must be made within 7 days of the original purchase.
Non-Refundable Items
We do not issue refunds for the following:
- Change of mind after purchase
- Incompatibility with third-party systems not supported by ShellSecrets
- Failure to understand product usage (please refer to documentation or support)
How to Request a Refund
To request a refund, please contact us at [email protected] with the following details:
- Full name
- Date of purchase
- Description of the issue
- Proof of payment (e.g., transaction ID)
Our support team will review your request and respond within 3–5 business days.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding this Refund Policy, feel free to contact us at [email protected].
Last updated: 04 Aug 2024